IT Assistant (Night Shift) Full Time

We are looking for an IT assistant with expertise in a BPO or call center working environment. The ideal candidate will provide technical support for computer/laptop systems and networks, assisting with software installation, maintenance, and troubleshooting. This is a Night shift, full-time, office-based job position.

About Us:

We are a leading BPO, call center operations, e-commerce, and IT service provider.

Key Responsibilities:

· Network Support: Ensure stable and reliable internet connectivity, including proper configuration and support for VPN access.

· VPN Support: Configure, manage, and troubleshoot Virtual Private Network (VPN) connections to ensure reliable remote access.

· Technical Support:Providing first-line technical support to users for hardware, software, and network issues.

· System Maintenance:Installing, configuring, and maintaining computer systems and hardware.

· Troubleshooting: Identifying and resolving technical problems with computer systems and applications.

· Inventory Management: Tracking and managing IT equipment inventory.

Requirements:

· Proficient in VPN Usage: Demonstrated expertise in configuring, managing, and troubleshooting Virtual Private Network (VPN) connections.

· Minimum Bachelor’s degree in Information Technology

· Excellent problem-solving skills

· Excellent verbal and communication skills.

· Prior experience of working in a BPO or call center environment is preferred.

Location: G-8, Islamabad

Job Type: Full-Time, Onsite

Shift: Evening Shift (06:00 PM – 04:00 AM)

Industry: BPO (Business Process Outsourcing)

Region Served: USA & Canada

Salary Range: Rs. 60,000 – Rs. 75,000

Benefits: EOBI, travel allowance, paid leaves, performance-based bonuses, and opportunities for career growth